Athlete Ombudsman Coordinator

Summary

The Athlete Ombudsman is looking for a Coordinator to help promote the mission of the office to provide independent advice to athletes and assist in mediating disputes and help develop and administer a variety of essential programs. The Coordinator primarily will be responsible for helping to create a welcoming environment that is accessible to athletes, leading communication efforts, assisting with athlete interface, developing and implementing data tracking systems, and managing administrative duties of the office.

Duties and Responsibilities

1.    Help create and deliver an environment that is accessible, supportive, competent, inviting, helpful, and resourceful for athletes and other constituents.

2.    Design and maintain the office communication platforms, providing fresh and innovative ideas to enhance clear channels of communication to athletes on hot topics, issues, resources, and the services of the Athlete Ombudsman.

3.    Assist with the development and/or delivery of presentations to athletes, NGBs, stakeholders, and other external audiences.

4.    Develop and implement an effective case/resource management log to enhance, improve and automate accessibility of documents, noteworthy trends, and tracking information.

5.    Assist in managing case logs to include preparing reports, presentations and memos regarding activities, trends and future success strategies of the office.

6.    Assist in reviewing policies, publications and correspondence.

7.    Establish and maintain positive relations with athletes, NGBs, outside counsel and other stakeholders.

8.    Be available at all times to support the work of the Athlete Ombudsman, particularly in urgent situations when assistance outside the normal working hours is necessary to support athletes.

9.    Answer calls and inquiries in a timely fashion to assist in triaging and providing guidance and resources, understanding that many communications within the office are confidential.

10. Perform administrative tasks including organizing travel requests, overseeing vendor payments, ordering office supplies and promotional materials and manage expense reports.

11. Assist with other duties as assigned.

12. Regular attendance at work is an essential job function.

Education

·        Bachelor’s degree or equivalent work experience

Experience

·        Education and/or experience demonstrating proficiency and innovation in the field of public relations, communications and data management

·        Strong athletic background or prior experience working for amateur or professional sports organization(s) preferred

·        Demonstrated knowledge of Olympic and Paralympic Movement and National Governing Bodies

·        Public speaking experience preferred

Skills

·        Excellent customer service skills including ability to listen, ask the right questions, focus on the athlete, adapt your approach based on his/her situation and needs, exercise good judgement, and problem-solve

·        Ability to work with a diverse population and multi-disciplinary teams

·        Ability to maintain confidences and confidential information, and work professionally with athletes, NGBs and colleagues involving sensitive material

·        Ability to think creatively to address complex issues with an open mind for all angles and potential solutions

·        Sharp awareness for precise details in written documents including policies, procedures and governance documents

·        Outstanding written and verbal skills

Tools, Equipment, and Conditions

·        Standard Office Equipment

·        Office environment in a multi-story building

·        Non-traditional work hours and schedule as required

·        Some extended hours