Mediation Coordinator

Job Responsibilities

Position Summary: Trained and experienced in mediation and restorative justice.  Responsible for coordinating referrals, intake, case management of files, scheduling, and conducting mediation and restorative justice sessions. Assists the Director in volunteer coordination, conflict resolution training, and fundraising.

Essential Functions:

1.      Coordinate all incoming referrals and monitor the status of all mediation cases and restorative justice sessions.

2.      Oversee quality control of paper and electronic files, including e-filing.

3.      Conduct outreach and United Way speaker bureau activities.

4.      Coordinate volunteer assignments and scheduling.

5.      Conduct mediation and restorative justice sessions after proper training, under supervision of Director.

6.      Assist Director with conflict resolution and mediation trainings/seminar presentations and training of staff and volunteers/mediators.

7.      Collect cash, checks, and credit card charges for client fees.

8.      Assist the Director with volunteer recognition activities/events/ cards, and retention of volunteers/mediators.

9.      Assist with and attend annual fundraising events.

10.  Produce brochures, flyers, invitations, training materials and other publications.

11.  Address issues/requests from outside sources such as DHS, attorneys, Court officials, clients and volunteers/mediators.

12.  Assist with coordinating and scheduling Victim Impact Panels and victim/offender cases.

13.  Assist with training student interns.

14.  Perform duties which include: processing referrals; contacting participants; conducting intake; setting up files; contacting volunteers and sending notices.

15.  Perform data entry on caseload and as needed and requested by Director.

16.  Assist in the area of public relations, which would include, but is not limited to, mailing brochures as needed, making calls and sending mailings to inform others of our services, and scheduling informational sessions about the Center before various businesses and community groups.

17.  Revise existing forms and create new forms as requested by the Director.

18.  Assist callers with conflict situations and/or refer to other community agencies.

19.  Provide general administrative support including but not limited to: answering mediation phone line; filing; correspondence; assembly of reports and informational packet; assembly of manuals; drafting documents and manuals..

20.  Complete all reports as requested by Director.

Other Duties and Responsibilities:

  1. Assist Director in pursuing new fundraising and/or programming initiatives and assist with future planning activities.
  2. Assist with shopping, planning, preparation of food and cleanup for trainings/events.
  3. Attend advanced training and continuing education for skill enhancement as time and budget allow.
  4. Attend meetings and in-service trainings whenever feasible and available as requested by Director.
  5. Be the point person for the Center in the Director’s absence, under guidance of the Director of Waukesha Programs and/or the Administrator.
  6. Other job-related duties as assigned as may be necessary to carry out the responsibilities of the position.

Job Qualifications

Personal Attributes:

Friendliness, courtesy and respect to all visitors, callers and clients; positive use of conflict resolution and mediation skills; commitment to teamwork; sensitive to victims and offenders; willing to take on new tasks; follow the agency Code of Conduct; casual yet professional workplace appearance;  accuracy and attention to detail while performing duties; exhibit tact and effectively communicate and develop good working relationships with co-workers and volunteers; reliability in reporting to work regularly and on time; understand and adhere to established policies and procedures; respect and protect client confidentiality; maintain security of office space and files; respond promptly to internal and external emails and voicemails; maintain professionalism at all times in representing the Mediation Center.

 Knowledge, Skills and Abilities:

Mediation and conflict resolution skills; ability to diffuse volatile situations; excellent verbal and written communication skills; solid computer skills to include Microsoft Word, Publisher and Excel; knowledge of office equipment; highly organized with ability to multi-task and prioritize; knowledge of community resources for purposes of information and referral; sound judgment and decision making ability; knowledge of the legal system including civil, criminal and juvenile justice desirable.

Physical Demands:

Requires sitting at a desk for several hours at a time; hand and finger dexterity for computer work; bending and reaching for filing etc.; some driving in the Waukesha and Greater Metro areas of Milwaukee. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Minimal Qualifications and Salary Schedule:

 Bachelor’s Degree in a human service related field; mediation/conflict resolution training required with some experience preferred; degree may be substituted for some post high school education and extensive mediation experience; prior experience in social service agency or justice system desired; valid driver’s license and insured automobile.

Other Job Information (if applicable):

Work Relationship and Scope:

Reports to the Mediation Director. Interacts with volunteers, Waukesha WCS office and program staff, as well as staff from other WCS programs, County social workers and liaisons, Victim-Witness staff, law enforcement, adult clients, juveniles, parents, court personnel, and other community agencies.

Working Conditions:

Most work performed in office setting with fast paced environment; clients may be angry or challenging at times; some specific services are performed at other locations including facilities in the City of Milwaukee; interact with diverse populations including offenders and crime victims.

Job Code: 2018:CSCA-018
Location: Court Services & Community Alternatives
Department: Waukesha
FT/PT Status: Full Time